Order & Shipping FAQ
How long will it take to receive my Sanctora ritual?
Standard delivery within Europe takes 3-5 business days. International express shipping typically arrives within 5-7 business days, ensuring your high-performance skincare arrives in pristine condition.
What is your return policy for premium skincare?
Due to the artisanal and clinical nature of our products, we accept returns on unopened items within 14 days of delivery. Please contact our concierge to initiate a return request.
Do you provide discreet, luxury packaging?
Every Sanctora order is delivered in our signature high-contrast luxury packaging, designed both for aesthetic impact and the thermal protection of our molecular ingredients.
Can I change my delivery address after ordering?
Address changes can be facilitated within 12 hours of order placement. Please reach out to our global concierge team immediately for any modifications.
Ingredients & Sourcing
Are your ingredients ethically sourced?
Yes. Sanctora partners exclusively with sustainable suppliers to ensure every botanical extract and mineral is obtained with the highest consideration for environmental longevity and social responsibility.
What is the significance of 24k Gold?
Our medical-grade 24k gold serves as a powerful antioxidant and conductor, enhancing the penetration of active ingredients while promoting cellular vitality and a luminous, high-contrast glow.
Are Sanctora products suitable for sensitive skin?
While highly potent, our formulations are balanced with soothing bio-active agents. We recommend a patch test or consulting our skincare concierge for personalized guidance.
Applications & Rituals
What is the recommended application order?
Always apply from thinnest to thickest consistency: cleanse, mist, serum, oil, and finally, our infusion cream to lock in the molecular benefits of your Sanctora ritual.
How soon will I see results?
Immediate luminosity is typically visible after one application. Sustained transformative results in skin density and texture usually manifest after 28 days of disciplined use.
Can I pair Sanctora with other brands?
Sanctora is designed to complement high-end clinical regimens. However, our formula synergy is optimized for complete Sanctora systems to ensure no ingredient conflict.